At BUJE & Co., we want you to love every pair you receive. We understand that sometimes a purchase may not work out as expected. Please review our return and exchange guidelines before submitting a request.
1. Return Eligibility
Customers may request a return within 7 days of confirmed delivery.
To qualify for a return:
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Shoes must be unworn and in their original condition.
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Shoes must show no visible signs of wear, damage, or use.
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The original shoe box and all packaging materials must be included with the return.
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Items must be returned in the same condition in which they were received.
Returns requested after the 7-day return window: Customers whose return requests are submitted after the initial 7-day period may be eligible for store credit only. Monetary refunds will not be issued for returns submitted outside the designated return window.
All returns are subject to inspection and approval upon receipt.
2. Exchanges & Incorrect Sizing
Ordered the wrong size? We understand that finding the perfect fit matters!
Customers may request an exchange for a different size, subject to availability.
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Customers are responsible for all shipping fees associated with exchanges.
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Shoes must be unworn, undamaged, and returned with the original shoe box and packaging.
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If the requested size is unavailable, customers may return the shoes for store credit, provided they meet our return eligibility requirements.
Please contact us before shipping an item back to initiate an exchange or return.
3. Defective or Damaged Items
At BUJE & Co., every pair of shoes is carefully inspected prior to processing and shipment to ensure it meets our quality standards.
In the unlikely event that you receive a defective item, please contact us at bujeandco@gmail.com within 48 hours of delivery.
Please include:
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Your order number.
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A brief description of the issue.
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Clear photographs showing the defect.
If an item is confirmed to be defective, the customer will be eligible for a monetary refund to the original payment method.
Defective merchandise will be reviewed on a case-by-case basis. Normal wear and tear or damage caused after delivery does not qualify as a product defect.
4. Store Credit
Store credit may be issued for approved returns submitted outside the 7-day return window or when a requested exchange size is unavailable.
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Store credit is issued after the returned merchandise has been received and inspected.
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Store credit is non-refundable and cannot be exchanged for cash.
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Store credit may be applied toward a future purchase at BUJE & Co.
5. Return Shipping
Customers are responsible for return shipping costs unless the item received is confirmed to be defective.
We recommend using a shipping service that provides tracking information, as BUJE & Co. is not responsible for returned packages lost in transit.
6. How to Initiate a Return or Exchange
To begin a return or exchange, please email us at bujeandco@gmail.com with your order number and reason for your request.
Please wait for return instructions and authorization before shipping your merchandise back.